2999db Privacy Policy
The security of your personal information is our highest priority — 2999db ensures your privacy through SSL encryption and strict data protection policies.
This privacy policy describes our commitments and practices regarding the collection, storage, use, and protection of personal information of users of the 2999db website (2999db.cam). By using the 2999db platform, you are considered to have given your consent to the terms described in this policy.
We believe that protecting every user's information is a fundamental responsibility. That is why 2999db follows industry-standard encryption technology and strict internal policies to keep your confidential information safe at all times.
Information Collection Process
The types of information 2999db collects and the circumstances under which it is collected are described in detail below.
Registration Information
Information you provide when creating an account is collected, which includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred language and currency
Financial Information
To process transactions and comply with Anti-Money Laundering (AML) policies, we collect:
- Deposit and withdrawal history
- Payment method details (bKash, Nagad, Rocket, Upay)
- Bank account details (where applicable)
- Identity verification documents
Usage Information
Information automatically collected when you use our platform:
- IP address and device type
- Browser version and operating system
- Pages visited and session duration
- Gaming activity and betting history
Support Communication
When you contact our support team, the following is collected:
- Live chat conversation records
- Email message content
- Details of complaints or requests
- Information related to issue resolution
Use of Information and Purpose
2999db uses your information only for specific and legitimate purposes. We never collect or use information for unnecessary reasons.
2.1 Account Management and Identity Verification
Your personal information is used to properly manage your account, verify your age (21+ confirmation), and maintain a secure login process. This is part of ensuring the security of the 2999db platform.
2.2 Financial Transaction Processing
Financial information is used to complete your deposit and withdrawal requests quickly and accurately. 2999db processes transactions via bKash, Nagad, Rocket, Upay, and bank transfer, and every transaction is secured through SSL encryption.
2.3 Customer Service and Support
Collected information is used to properly respond to your questions, complaints, or requests, and to allow our 24/7 Bengali-speaking support team to provide you with the right assistance.
2.4 Ensuring Responsible Gaming
Information is used to monitor your gaming activity to identify potentially problematic behaviour and to enforce responsible gaming policies.
2.5 Fraud Prevention and Security
Usage and transaction data are analysed to prevent account hacking, money laundering, and other fraudulent activities. This is essential for the protection of all users.
2.6 Service Improvement and Personalisation
By analysing your preferences and gaming patterns, 2999db can provide you with more relevant game recommendations, suitable offers, and an improved user experience. However, this analysis remains completely confidential and is never shared with third parties at a personal level.
Information Storage and Protection
2999db takes the highest level of technical and organisational measures to protect your information.
SSL Encryption
All information transmitted on our website is secured through 256-bit SSL (Secure Socket Layer) encryption. This keeps your personal and financial information completely safe.
Secure Servers
Your information is stored in secure data centres where strict access controls, firewalls, and regular security audits are maintained.
Limited Access
Only authorised staff can access your information, and they operate under confidentiality agreements. Every access is logged and monitored.
Data Retention Period
Information is retained for as long as the account is active and for as long as necessary to meet legal obligations after the account is closed. Financial transaction records are kept for the period required under Anti-Money Laundering regulations. If you request account deletion, all information beyond legal obligations will be securely deleted.
Information Sharing Policy
2999db never sells your personal information or shares it with third parties without authorisation.
4.1 Authorised Third Parties
Necessary information may be shared in the following limited circumstances:
- Payment processing companies (bKash, Nagad, etc.) — solely to complete transactions
- Identity verification services — for the KYC process
- Technology partners — for platform operations
Each partner is bound by a strict confidentiality agreement and may not use the information received for any other purpose.
4.2 Legal Obligations
Information may be shared with authorities in the following legal circumstances:
- A lawful order from a Bangladesh court or regulatory body
- Anti-money laundering investigations
- Assistance with fraud or criminal investigations
In such cases, only the information that is necessary and ordered will be provided.
4.3 What 2999db Never Does
The following are strictly prohibited under our privacy policy:
- Selling information to third parties for marketing or advertising purposes
- Sharing personal information with social media platforms
- Collecting unnecessary information without user consent
- Providing any information to competitor companies
User Rights
By using the 2999db platform, you enjoy the following rights.
Right to Access Information
You can request a copy of the information stored about you from 2999db at any time. We will provide that information to you within a reasonable time.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected. The support team will help you take the necessary steps.
Right to Delete Information
You can request that your information be deleted when you close your account. All information beyond legal obligations will be securely deleted.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. We respect and give the highest importance to such requests.
How to Exercise Your Rights
To exercise any of the above rights, contact our 24/7 live chat or send an email to [email protected]. We generally process your request within 30 business days.
Protection of Minors
Not Permitted Under 21
2999db is a gaming platform for adults and is open only to those aged 21 or above. We do not knowingly collect, store, or process the information of any minor.
Age is verified at the time of registration, and if any account holder is found to be under 21 years of age, that account will be closed immediately and all collected information will be destroyed.
If you believe that a minor is using our platform, please notify our support team immediately.
Policy Change Information
8.1 Notice of Changes
2999db reserves the right to amend or update this privacy policy as needed. For any significant changes, we will post a notice on the website and attempt to notify active users via email.
8.2 Continued Use Means Consent
If you continue to use the platform after the updated policy has been published, you will be considered to have consented to the revised policy. Therefore, it is recommended that you visit this page regularly.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.
Send us a message on our 24/7 live chat or contact us at the email below:
For more information, visit our FAQ page and Terms & Conditions.